A Journey of Knowledge and Growth

At Client Care First (CCF), we believe that meaningful careers are built through compassion, confidence, and a willingness to grow. One of the most rewarding examples of this is seeing our support workers step into leadership roles.

In May 2025, Samantha Fox, one of our dedicated employees, was promoted from Disability Support Worker (DSW) to Team Leader, a milestone that reflects both her personal growth and CCF’s commitment to developing our people.

With five years’ experience as a disability support worker and two years with Client Care First, including 18 months as a DSW at CCF, Sam’s journey into the disability sector was driven by a simple but powerful motivation: helping people.

“I love caring for people and making their day better,” she shares. “When you walk out at the end of the day knowing you’ve made a difference, that’s what matters.”

Reflecting on her early days as a support worker, Sam says it’s often the small, human moments that stand out most. One recent experience involved a participant who is typically slow to warm to others. When Sam received a handmade Christmas card from them, it was a reminder of the trust and connection that can be built over time. Moments like these reinforce why this work is so meaningful.

The transition into leadership wasn’t something Sam initially felt fully confident about. When the opportunity to become a Team Leader was presented, Sam admits she questioned whether she was ready; whether people would listen to her or whether she would have the authority needed for the role. However, once she stepped into the position, it quickly began to feel natural. 

“I realised I didn’t need to have all the answers,” she says. “I just needed to continue to ask questions and trust that I had the knowledge and skills to also make the decisions required.”

What brings Sam the most joy day to day remains the positive interactions with participants. Even on challenging days, she maintains a grounded perspective. “Every day is different, and I know I’m doing the best I can,” she explains.

A big part of what has supported her growth is the culture at Client Care First. She credits the guidance of other Team Leaders, who helped her navigate the role when she first started by answering her questions and offering reassurance.

“It really feels like a family,” she says. “Everyone is helpful, and there are so many people you can call on for support.” 

Now in her Team Leader role, she is motivated to continue building her career in the disability sector with confidence. Her strengths, such as communication, teamwork, practical knowledge, and a willingness to step in wherever needed, shape the kind of leader she aims to be. 

Sam’s message to other support workers who aspire to grow?

“Be confident in yourself and always ask questions. It’s better to ask a hundred questions and learn, than to ask nothing at all.”

At Client Care First, stories like this reflect what’s possible when passion meets opportunity and when people are supported to grow every step of the way.

We’re always looking for more passionate and caring people to join our team. Send your resume to admin@ccfirst.com.au