From Opportunity to Independence

For Tayla Robbinson, coming to our Client Care First (CCF) office is about much more than work. It’s about belonging, confidence, and being recognised for the valuable contribution she makes.

Tay works as an Office Assistant, which includes a mixture of tasks, including computer work and helping behind the scenes so the organisation can run smoothly. It’s a role full of diversity, and that’s exactly what Tay loves.

Although Tay had completed work experience in an office in her younger years, stepping back into an office environment as an adult felt a bit daunting. When she found out about the opportunity, Tay was excited, but also nervous. 

“It had been a while since I’d worked in an office, and I was worried I’d muck things up, especially on the computer,” she recalls.

What made the difference was support without pressure. A support worker was available if needed, but Tay was encouraged to do things independently. 

Over time, Tay’s confidence grew. When CCF relocated their office from its original location in Albion Park to Wollongong, Tay felt something shift; she knew she was trusted to do the job on her own. “I think this is the first job I’ve had where they’ve actually done that,” she says.

Tay also acknowledges that CCF prioritises it’s people and their participants in ways we don’t always see. Small but meaningful gestures, like Christmas gatherings, awards and recognition at work anniversaries also help her, and others, feel seen and appreciated.

Like any workplace, there have been challenges. There are tasks that can make Tay nervous but what stands out is that she is always supported even when things don’t always work out. 

“I can ask for help, and learn along the way. The main thing is that I still get in and give it a go anyway,” she says.

What brings Tay the most joy is simple but so important for all of us. She also values being part of a team that indirectly supports participants like her, too. 

“I know that the work we’re doing is making a difference, even the small things.” 

Client Care First is a place where participants and support workers are given opportunities and care that opens everyone up to a world of confidence, independence, and a future where all skills truly matter.